Complaints
Lawson Halls always strives to offer high-quality student accommodation, top-tier customer service, and true value for money. We acknowledge that occasionally, things can go wrong. When they do, we are committed to resolving them promptly and without fuss. We view complaints with utmost seriousness, and we make every effort to learn from them to prevent recurrence.
What do I do if i have a complaint?
If you encounter any problems or have any complaints regarding your room, flat, or the building, we encourage you to discuss these with a member of our on-site team. There may be instances where we are unaware of an issue, so it’s always beneficial to communicate with us directly. Our staff members are approachable and eager to assist with any concerns you may have. Initially, we aim to resolve matters informally, but we also have a standard procedure for handling complaints to ensure they are addressed fairly and reasonably.
We strive to investigate and rectify your issue within an acceptable timeframe. If you are dissatisfied with the resolution, we recommend scheduling a meeting with the Buildings Manager at the site. They will discuss the issue with you, further investigate the matter, and provide you with a solution.
What do I do if I have a complaint about another resident?
We provide all students with a clear tenant guide when they move in so everyone knows the rules and what behaviour is acceptable.
Some students may break the rules which can have an impact on you and other students. If you have an issue with another student, we recommend talking to the person concerned face-to-face and in a calm manner. If this doesn’t work, come and talk to us and we will try and help if we can.